Resources for Formal Complaints and Grievances

A vast collection of resources for the safeguarding of the dignity of the human person, along with processes whereby concerns can be raised and resolved, can be found on the university's page dealing with Title IX and related policies. This includes questions of fair treatment, hazing, retaliation, relationships, nondiscrimination, and whistleblower policies. See the link below:  

Title IX

Academic Complaints Process

The University of Mary strives to resolve academic complaints, grievances, and concerns in a fair and respectful manner. Students, faculty, staff, and members of the public who perceive a college academic policy violation may submit a complaint. The complaint process is designed to identify substantive problems with an institution’s ability to meet the Criteria for Accreditation.

The University of Mary is fully dedicated, as a Christian, Catholic, and Benedictine community, to upholding the dignity of every human person. Those who encounter unjust treatment or discrimination within the University of Mary community are especially worthy of the University’s care and concern.

Financial Aid Suspension Appeals

Academic Amnesty

Academic Appeals

Higher Learning Commission

Students, faculty, staff, and members of the public may submit a complaint about an HLC-accredited or candidate institution. The complaint process is designed to identify substantive problems with an institution’s ability to meet the Criteria for Accreditation.

NC-SARA Approved Institution

NC-SARA Grievance Policy

State of ND Complaints

The complaint process for ND is the same process used for NC-SARA complaints.

State of CA Complaint Process

Pursuant to California Education Code 94801.5(b): Non-public higher education institutions that are degree-granting, non-profit, and accredited are exempt and need not register with the California Bureau for Private Postsecondary Education. University of Mary students residing in California that wish to make a complaint may do so through the below complaint process: A complaint may be filed by writing to the California Department of Consumer Affairs (DCA) or calling DCA’s Consumer Information Center (CIC) at:

California Department of Consumer Affairs Consumer Information Center
1625 North Market Blvd., Suite N-112, Sacramento, CA 95834
833-942-1120
dca@dca.ca.gov.

State of MT Complaint Process

Student complaints related to the University of Mary’s programs delivered onsite in MT that are not resolved through the University’s academic grievance procedures as described in the University Catalog or the General Grievance Policy for Students may be filed as follows:

  • Complaints concerning consumer protection violations should be directed to the Montana Department of Justice Office of Consumer Protection
  • Complaints concerning proper licensure under Montana law (see Board of Regents’ Policy 221), may be directed to 406-449-9124 or Montana University System Office of the Commissioner of Higher Education, 560 N. Park Ave, PO Box 203201, Helena, MT 59620-3201.

Student Conduct Appeals

See the Student Handbook for information on the appeal process.